Terms of Business

1. About us and these terms

1.1 These terms apply to every project and service WeKreate provides. “We”, “us” and “WeKreate” means WEKREATEUK LTD, a company registered in England and Wales (company number 14652311), registered office 107 Millroyd Mill, Brighouse, HD6 1PR. “You” means the business or person ordering services from us.

1.2 Our services include website design and development, ecommerce, WordPress, branding, web apps, digital marketing, and hosting and care plans.

1.3 Each project also has its own quote or proposal that sets out the scope, price, payment stages and timeline (the “Project Agreement”). If the Project Agreement says something different from these terms, the Project Agreement wins for that project.

1.4 By accepting a quote you agree to these terms. We may update these terms from time to time. The version in force when you accept a quote applies to that project.

1.5 Formal notices should be sent by email to info@wekreate.co.uk.

2. Quotes and starting work

2.1 Our quotes are valid for 30 days from the date they are issued.

2.2 You accept a quote by confirming in writing by email and paying the deposit. We book your project into our schedule once both have been received.

2.3 Timelines in a quote are our best estimate. They depend on you providing content, feedback and approvals on time (see section 4).

3. Fees and payment

3.1 Your Project Agreement sets out the price and the payment stages for your project. Unless it says otherwise, we invoice 50% as a deposit before work starts and 50% before your website goes live. Larger projects may be split into more stages, for example 40% upfront, 30% at design approval and 30% before launch.

3.2 Invoices are payable by bank transfer within 14 days of the invoice date, unless the invoice states otherwise.

3.3 Prices are in pounds sterling (GBP). VAT will be added where it applies.

3.4 Your website is launched, and final files are handed over, once the final payment has been received.

3.5 If an invoice is late, we will send you a reminder first. If it remains unpaid 14 days after its due date, we may pause work on your project until it is paid, and the timeline will move back accordingly.

3.6 We reserve the right to charge interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.

4. Scope, revisions and content

4.1 We will deliver the work described in your Project Agreement. Anything not listed there is outside the agreed scope.

4.2 Unless your Project Agreement says otherwise, each project includes two rounds of revisions at the design stage and one round at the build stage. A round is one set of combined feedback, sent together. We may agree a different number of rounds for your project.

4.3 Extra revision rounds, new features and other changes outside the agreed scope are charged at £50 per hour, or as a fixed price we agree with you in writing before we start.

4.4 You are responsible for supplying your content, such as text, images, logos and product information, and for making sure you have the right to use it. We can write copy or source images for you as an additional paid service.

4.5 If your project is waiting on content, feedback or approval from you, it will pause until we receive it. If it stays paused for more than 30 days, we may invoice for the work completed so far and reschedule the remaining work into our next available slot.

5. Approval, launch and aftercare

5.1 When we send you work to review, please approve it or send your feedback within 10 working days. If we hear nothing in that time, the work will be treated as approved.

5.2 Once you approve a stage, later changes to it count as extra work under clause 4.3.

5.3 After launch, we will fix any bugs in the work we built free of charge for 30 days. A bug is something that does not work as agreed. New features, content changes, and problems caused by changes made by you or a third party are not bugs.

5.4 After the 30-day period, support and updates are covered by a care plan (section 7) or charged at our hourly rate.

6. Ownership and portfolio

6.1 Once you have paid all invoices for a project in full, you own the final website design, content we created for you, and your logo and brand assets. Until then, ownership stays with us.

6.2 We keep ownership of our own tools, code libraries, templates and methods that we use across projects. You receive a permanent licence to use them as part of your website.

6.3 Third-party items such as themes, plugins, fonts and stock images remain subject to their own licences.

6.4 Your logo and brand files are included in the handover. Design source files (for example Figma files) are available on request.

6.5 We may show your project in our portfolio and on social media, and add a small “Built by WeKreate” credit link in your website footer. If you would prefer we did not, just tell us in writing.

7. Hosting, care plans and third-party costs

7.1 We host websites on our own managed hosting. What your hosting and care plan includes, and its monthly price, is set out in your Project Agreement or plan details.

7.2 Domain names, premium plugins, themes and other licences your website needs are included in your monthly hosting fee, unless you already pay for them directly. Any price increase by the supplier may be passed on to you, and we will tell you first.

7.3 Care plans run month to month with no minimum term. You can cancel by giving 30 days’ notice by email.

7.4 If a care plan payment is more than 30 days overdue, we will give you written notice. If it is still not paid 7 days after that notice, we may suspend your hosting, which will take your website offline. If payment is still not received, we may cancel your hosting and delete your website from our servers.

7.5 If you leave us, and all invoices are paid, we will provide a copy of your website files and help you transfer your domain to a provider of your choice. Migration work may be charged at our hourly rate.

7.6 We take regular backups and keep your website software updated, but no website can be guaranteed to be free from downtime or security issues. We are not responsible for outages caused by third-party providers.

8. Cancelling a project

8.1 You can cancel a project at any time by emailing us. The deposit is non-refundable, and you will pay for any work completed up to the date of cancellation that the deposit does not already cover.

8.2 We may end a project if you seriously break these terms, for example by not paying, and do not put it right within 14 days of us asking you to.

8.3 If you are a consumer rather than a business, you have a legal right to cancel within 14 days of accepting a quote. If you ask us to start work within those 14 days and then cancel, you will pay for the work done up to that point. Nothing in these terms affects your statutory rights as a consumer.

9. Our liability

9.1 We will carry out our work with reasonable skill and care.

9.2 Our total liability to you for any project is limited to the total fees you have paid us for that project. For hosting and care plans, it is limited to the fees you paid in the 12 months before the claim.

9.3 We are not liable for indirect losses, such as loss of profits, sales, data or business opportunity, or for problems caused by your content, third-party services, or changes made by anyone other than us.

9.4 Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

10. Data protection and confidentiality

10.1 Where we handle personal data on your behalf, for example form submissions or customer details on a website we host, we do so only to provide our services and in line with UK data protection law. A separate Data Processing Agreement can be provided on request.

10.2 We will keep your confidential business information private and will not share it except where needed to deliver your project or where the law requires.

10.3 Our Privacy Policy explains how we use your own personal data.

11. Clients outside the UK

11.1 We are happy to work with clients outside the UK. All prices and invoices are in GBP, and any bank or currency conversion charges are paid by you.

11.2 You are responsible for making sure your website meets any laws that apply in your own country.

12. General

12.1 We are not responsible for delays caused by events outside our reasonable control.

12.2 These terms and your Project Agreement are the whole agreement between us for your project.

12.3 If any part of these terms is found to be unenforceable, the rest still applies.

12.4 These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.